Terms & Conditions

1. Introduction

These Website Terms tell you the rules for using Natara’s website at [natara-global.com]. They also inform you about limitations on our responsibility to you for your use of or reliance on the content of our site.

The website is operated by Flavour Speciality Ingredients Limited (a company registered in England and Wales under company number 14641931, with registered office at Zinc Works Road, North Gare, Seaton Carew, Hartlepool, England, TS25 2DT). Our trading name is Natara.

By using our website, you confirm that you accept these Website Terms and agree to comply with them. If you do not agree to them, you must not use our website.

To contact us, please send us an email to info@natara-global.com. Please also see our Privacy Notice and our Cookie Notice for more information about our use of personal data and cookies.

We keep these Website Terms under review, and will update them when necessary.

2. How you may use content on our site

We are the owner or the licensee of all copyright, database rights, trade marks and other intellectual property rights in our site, and in the content published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

This website is provided for information purposes. Unless otherwise agreed in writing with us, you are not permitted to copy any content other than for:

  • accessing and viewing the content for your information; and
  • drawing the attention of others in your organisation to particular content, in which case you must acknowledge our website as the source of such content (and acknowledge any identified contributors).

You must not make any unauthorised use of personal data shared on the website, in breach of data protection or privacy laws.

When you link to our website or use any content, you must not do so in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

3. Disclaimer – do not rely on information on this website

The content on our site is provided for general information only and is subject to change without notice. It is not intended that you rely on the content of our website as advice, or to make any purchasing or other business decisions. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, as to the accuracy, quality, security, timeliness, completeness, or suitability of the information and materials found on our site for any particular purpose. [You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.]

Information about particular Natara ingredients, products or services shall not constitute any representation or warranty as to the fitness for purpose of those ingredients, products or services for you or your organisation, nor as to their appropriateness for inclusion in any other products, nor as to their quality or correspondence to any description.

4. Content which you provide

If you upload content to our site (for example via our contact form), or if you otherwise contact us via our site, you must not upload or communicate any unlawful or unauthorised content, including:

  • any content that infringes intellectual property rights;
  • any data that breaches data protection, privacy or confidentiality obligations;
  • spam or unlawful unsolicited commercial communications; or
  • obscene, abusive, discriminatory, defamatory or harmful material.

You are liable to us and indemnify us for any breach of this obligation. This means you will be responsible for any loss or damage we suffer as a result of your breach.

Subject to our obligations under data protection law and the provisions of our privacy notice, any content you upload to our site will be considered non-confidential. You are required to grant us a limited licence to use, store, share and copy that content for the relevant purpose (for example to respond to your enquiry).

5. We are not responsible for viruses and you must not introduce them


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

6. We are not responsible for websites we link to


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

7. We may make changes to the website and its availability

We may update or change our website and its content from time to time. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted.

We may suspend, withdraw or restrict the availability of all or any part of our website, including, for example, for business or operational reasons, or if you breach these Website Terms.

We may also transfer our rights and obligations under these Website Terms to another organisation.

8. How to complain about or report content

If you become aware of any content on our website that is illegal or harmful, or if you wish to complain about any other content, please send us an email to info@natara-global.com.

9. Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

To the extent permitted by law:

  • we expressly exclude all conditions, warranties, representations or other terms that might otherwise be implied by law into these Website Terms;
  • we will not be liable to you for any loss or damages of any kind including (without limitation) in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website, or use of or reliance on any content displayed on our site; and
  • in particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, any indirect or consequential loss or damage.

10. Which country’s laws apply to any disputes?

These Website Terms (and any related non-contractual disputes or claims) are governed by the laws of England and Wales, and the courts of England and Wales shall have non-exclusive jurisdiction in relation to any disputes.
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