Privacy Policy

1. Introduction


This Privacy Notice will help you understand how Natara uses personal data which you provide to us on our website contact form, or when you send us an enquiry using the contact details on our website natara-global.com.

If you have any questions about this notice, or how we use your personal data in a different context, please send us an email to: info@natara-global.com. Please also see our Cookie Notice for more information about how we use cookies on our website.

We keep this Privacy Notice under review, and will update it when necessary.

2. Who we are

Flavour Speciality Ingredients Limited (trading as Natara) is the controller of your personal data. This means that Natara decides how and why your personal data is used. Flavour Speciality Ingredients Limited is a company registered in England and Wales under company number 14641931, with registered office at Zinc Works Road North Gare, Seaton Carew, Hartlepool, England, TS25 2DT.


If your enquiry relates to Natara’s business in another country, we may also send your details to relevant Natara entities or teams operating the business in that country. For more information about Natara’s business, please visit the About Us page.


3. What data we collect and how we use it


You may contact us using the contact form on our website, or using our contact details on our website. We will store and use the details you provide (including your name, contact details, and your enquiry) for the purposes of addressing and responding to your enquiry. Depending on the nature of your enquiry, we may also provide feedback relating to your enquiry to relevant stakeholders within the Natara business, in order to improve our business processes.


Our use and storage of your data for these purposes is in our legitimate interests in addressing your query, managing our business and keeping records of communications. We balance these interests against any impact to your rights and freedoms from our use of your storage and data, to ensure your rights are not infringed. 


We also collect some information through the use of cookies on our website. Please see our separate Cookie Notice.


4. Storage, retention and sharing of your data


Your records will be stored on our technology systems, which may be hosted by third party technology providers (who store your data on our behalf). These systems include Office 365.

Depending on the nature of your enquiry, your personal data may be accessed by or shared with other Natara entities or teams around the world.

If your data is sent outside the UK, we are required by law to ensure that your personal data enjoys a level of protection essentially equivalent to that within the UK (subject to any exceptions in the context of the relevant transfer).

We may also share relevant personal data with legal or regulatory authorities, or professional advisors, where legally required or needed to protect our legitimate legal interests. If the structure of our business changes, we may need to transfer your data to a new part of our business or organisation which will operate the relevant part of our business (in our or their legitimate interests).


Our retention period for your personal data will depend on the nature of your enquiry, and our relationship with you. 


Please contact us if you would like additional information about the storage, retention and sharing of your data.


5. Your rights

You have rights relating to our use of your personal data, including the right to:

  • access a copy of the data we hold about you;
  • have inaccurate or incomplete data corrected;
  • restrict our use of your data (in some circumstances, such as where you are contesting its accuracy);
  • obtain erasure of your data (in some circumstances, such as where we no longer have a valid purpose to hold it); and
  • object to our use of your data on the basis of our legitimate interests, as described above.

You can exercise these rights by sending us an email with your contact details and your request to info@natara-global.com.

Please note that the extent to which you can exercise your rights may be limited in some circumstances (as permitted by law). If we are unable to action your request, then we will let you know.

If you have a concern about the way we have handled your personal data, you can make a complaint to the UK Information Commissioner’s Office (ico.org.uk/make-a-complaint).